Frequently Asked Questions

1. What is Cleanout Sales?

Cleanout Sales is a local-first marketplace for useful items from cleanouts, estates, moves, downsizing, storage situations, businesses, surplus inventory, and other sources.

Items are listed by Cleanout Sales and follow a scheduled 30-day price-drop model.

Depending on the item, available purchase options may include Local Delivery, Pickup, Shipping, or a combination of these options.

Buyers can purchase online immediately or, for certain Pickup listings, submit a request to Buy In-Person.

2. How is Cleanout Sales different from regular marketplaces, garage sales, or auctions?

Cleanout Sales is designed around items that need to move within a defined period.

Instead of leaving items listed indefinitely or using bidding, each item follows a published 30-day price schedule.

Buyers can purchase at the current price or wait for a lower one, knowing someone else may buy the item first.

3. How does the price-drop system work?

Each listing has:

A Starting Price
A Floor Price
A Price Drop Start Date
A 30-day price schedule

The price drops once per calendar day according to the schedule shown on the listing.

You can see today’s price, tomorrow’s price, and the complete schedule before deciding when to buy.

4. How long do listings last?

Listings generally follow a 30-day price-drop schedule.

Day 0 begins at the Starting Price. The price decreases over the following 30 days until it reaches the Floor Price.

After the scheduled period ends, the item may be delisted, removed, archived, donated, relisted, or otherwise handled by Cleanout Sales.

5. How do I buy an item online?

Open the listing and choose one of the fulfillment options available for that item, such as Local Delivery, Pickup, or Shipping.

Complete any required address verification or Pickup confirmation, then select BUY NOW and complete payment at the current price.

Because many items are one-of-a-kind, the item is not considered sold simply because you selected an option or opened checkout.

The purchase is completed only after payment is successfully processed.

6. What happens while I am checking out?

When you begin checkout, Cleanout Sales may temporarily prevent another buyer from purchasing the same item while you complete payment.

If you close or abandon the payment window, the temporary checkout hold may be released and the item may become available to another buyer.

7. Can I buy an item in person instead?

Yes, when the listing offers Pickup and the BUY IN-PERSON option is available.

After confirming the required Pickup information, you can submit a Buy In-Person request and choose how you prefer to be contacted, such as:

Text
Phone Call
Email

Cleanout Sales will generally review requests in the order received.

8. Does submitting a Buy In-Person request reserve the item?

No.

Submitting a Buy In-Person request does not purchase, reserve, or hold the item.

The item remains available for other buyers to purchase until Cleanout Sales specifically confirms a hold or completed sale with you.

If the item sells before we reach your request, you may not receive a response.

9. Can Cleanout Sales place an item on hold for me?

Possibly.

If we speak with you and agree to reserve an item, Cleanout Sales may place it on hold.

A deposit may be required depending on the item and circumstances. Whether a deposit is required or waived is determined by Cleanout Sales.

Simply submitting an in-person request does not create a hold.

10. Can I browse listings without an account?

Yes. Public listings may be viewed without signing in.

You can also request Listing Alerts without creating an account.

You generally need a Cleanout Sales account to:

Purchase an item online
Submit a Buy In-Person request
View your purchase history
Access purchase receipts and member features

11. Does it cost anything to create an account?

No.

Creating a Cleanout Sales account and browsing listings is free.

You pay only when you purchase an item or when another charge is specifically disclosed and agreed to.

12. How do Listing Alerts work?

If a category you are browsing currently has no available items, Cleanout Sales may offer the option to GET NOTIFIED.

Select the categories you are interested in and provide your email address. You can choose more than one category.

When new matching items are added, Cleanout Sales may send you an email notification.

Listing Alerts do not reserve items or guarantee availability. Another buyer may purchase an item before you open or receive the notification.

You can unsubscribe from Listing Alert emails using the unsubscribe option included in the email.

Listing Alerts are available to both members and visitors.

If you are signed in, your saved alert categories may be shown automatically when you request additional notifications.

13. Where do Cleanout Sales items come from?

Items may come from:

Estate cleanouts
Moving and downsizing
Storage situations
Business and office cleanouts
Surplus inventory
Collections
Overstock
Household cleanouts
Other local situations where useful items need to be sold or rehomed

14. Are all items used?

No.

Cleanout Sales may offer:

New items
Used items
Vintage items
Antique items
Open-box items
Overstock
Surplus
Previously owned merchandise

The listing should describe the item and its known condition.

15. Are items inspected or guaranteed?

Cleanout Sales makes reasonable efforts to describe and photograph items accurately.

However, many items are used, vintage, antique, previously owned, or acquired through cleanouts and may have wear, imperfections, missing accessories, unknown service history, or other condition issues.

Unless a listing specifically states otherwise, items are sold AS IS, WHERE IS, WITH ALL FAULTS.

Buyers should carefully review all photos and listing details before purchasing.

16. Are sales final?

Generally, yes.

Because many Cleanout Sales items are one-of-a-kind, used, vintage, estate, surplus, or previously owned, all sales are generally final unless otherwise stated or required by law.

Please review the Returns & Refunds Policy before purchasing.

17. Can I inspect an item before buying?

When the BUY IN-PERSON option is available, you may submit a request to purchase or inspect the item locally before completing a sale.

Remember that submitting the request does not reserve the item, so another buyer may purchase it online first.

18. Is local pickup available?

Yes, when Pickup is shown as an available option on the listing.

Before purchase, the listing generally shows only the item's city, state, and ZIP code rather than the exact Pickup address.

After selecting Pickup, you will be asked to provide a valid phone number and confirm your Pickup information before purchasing.

Pickup is by arrangement. Please do not arrive at or attempt to locate a Pickup location without confirmation from Cleanout Sales.

Buyers may be responsible for bringing:

An appropriate vehicle
Packing materials
Tools
Dollies or moving equipment
Additional people to help safely load large or heavy items

Additional Pickup instructions will be coordinated when necessary.

19. Is delivery available?

Yes, when Local Delivery is shown as an available option on the listing.

Enter your delivery address and select VERIFY DELIVERY. The address must qualify before you can purchase the item using Local Delivery.

Local Delivery is currently available to qualifying addresses within Palm Beach County, Florida.

Eligibility may also depend on the item, location, accessibility, safety, or other practical considerations.

If an address does not qualify, another fulfillment option may still be available depending on the listing.

20. Is shipping available?

Yes, when Shipping is shown as an available option on the listing.

Enter a valid U.S. shipping address and select VERIFY SHIPPING before purchasing.

Shipping is available only for items that specifically offer it. Not every Cleanout Sales item can or will be shipped.

If Shipping is not listed as an option, buyers should not assume that the item can be shipped.

21. What happens when an item sells?

Once payment is successfully completed, the item is marked SOLD and can no longer be purchased.

The listing may remain visible afterward so the buyer can review item details and transaction information.

22. Where can I find my purchases and receipts?

Each purchase may include:

Item title
Purchase price
Purchase date
Receipt number
Listing snapshot
Payment reference
Fulfillment method
Delivery or shipping address when applicable
General Pickup location and Pickup phone information when applicable

You can select VIEW PURCHASE to open the Purchase Details page.

23. Can I share a listing?

Yes.

Each listing has its own unique link that can be shared with friends, family, coworkers, or anyone else who may be interested.

24. Can I post my own items for sale?

Not at this time.

Cleanout Sales is not currently a public seller marketplace.

Listings are created and managed by Cleanout Sales or authorized administrators and collaborators.

25. What happens if an item reaches the end of its price schedule without selling?

When the 30-day schedule ends, the item may be delisted and removed from active sale.

Cleanout Sales may then choose to:

Archive it
Relist it
Donate it
Dispose of it
Move it to another sales channel
Handle it in another appropriate way

26. Can the price ever change unexpectedly?

The price should follow the schedule shown on the listing.

However, if there is a technical issue, pricing error, incorrect listing information, or system malfunction, Cleanout Sales may correct the listing or transaction as reasonably necessary.

27. What should I review before buying?

Before purchasing, review:

The item title
Description
Photos
Condition
Measurements
Today's price
The price schedule
Available Local Delivery, Pickup, or Shipping options
Any special notes or limitations

If you are not comfortable purchasing without seeing the item first, use BUY IN-PERSON when available.

28. What payment methods are accepted?

Available payment methods are shown during checkout and are processed through the payment system available on Cleanout Sales.

Do not submit payment information unless you are ready to complete the purchase.

29. Can I cancel after I buy an item?

Purchases are generally final once successfully completed.

If you believe there is a material problem with a transaction, contact Cleanout Sales as soon as possible.

Please review the Returns & Refunds Policy for complete details.

30. Why do I need to provide contact information for Buy In-Person?

We need accurate contact information so we can reach you about the item.

You may choose one or more preferred communication methods, such as text, phone, or email.

Your request details are handled according to our Privacy Policy.

31. What happens if I submit more than one Buy In-Person request for the same item?

Your existing request may be updated rather than creating a duplicate request.

Your original submission time is generally preserved so correcting your phone number, changing your message, or updating your contact preferences does not necessarily move you to the back of the request queue.

32. Is my personal information shared publicly?

No.

Cleanout Sales does not intentionally display private buyer information such as phone numbers, email addresses, payment references, or Buy In-Person messages publicly.

Please review the Privacy Policy for more information.

33. What if I have a problem with my purchase?

Contact Cleanout Sales and provide as much information as possible, including your receipt number and a description of the issue.

If relevant, include photographs.

We will review the situation according to the listing, transaction records, Terms of Use, and Returns & Refunds Policy.

34. Who can I contact with questions?

For support, transaction questions, privacy requests, or other inquiries:

Email: info@cleanoutsales.com

Website: CleanoutSales.com