Cleanout Sales — Returns & Refunds Policy

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Last Updated: August 17, 2026

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At Cleanout Sales, many of the items we offer are one-of-a-kind, used, vintage, antique, estate, surplus, open-box, previously owned, or acquired through cleanouts and similar situations.

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Because of the nature of our inventory, ALL SALES ARE FINAL unless otherwise expressly stated by Cleanout Sales or required by applicable law.

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1. No Returns or Exchanges for Change of Mind

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Once an item has been successfully purchased, we generally do not accept returns, exchanges, or cancellations because:

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• You changed your mind;

• You no longer want or need the item;

• The item does not fit your space;

• You found the item elsewhere for a different price;

• You failed to review the listing, photographs, measurements, or condition;

• You expected a different color, appearance, age, condition, or characteristic that was reasonably visible or disclosed in the listing; or

• You purchased the item without inspecting it when an in-person purchase option was available.

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Buyers should review the full listing and all photographs carefully before completing a purchase.

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2. Items Are Generally Sold AS IS

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Unless a listing specifically states otherwise, all merchandise is sold:

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AS IS, WHERE IS, WITH ALL FAULTS.

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Items may show normal wear, age, cosmetic damage, previous repairs, missing packaging, missing accessories, unknown service history, or other imperfections consistent with used or previously owned merchandise.

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Cleanout Sales makes reasonable efforts to describe and photograph items accurately, but photographs and descriptions should be considered part of the buyer’s inspection process.

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3. Buy In-Person Option

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When available, buyers who would prefer to inspect an item before purchasing may use the Buy In-Person option.

Submitting a Buy In-Person request does not reserve or purchase an item.

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If condition, size, appearance, functionality, or another characteristic is especially important to you, we encourage you to request an in-person purchase opportunity before buying online.

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The item may still be sold to another buyer before an in-person appointment or hold is confirmed.

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4. When Cleanout Sales May Issue a Refund

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Although sales are generally final, Cleanout Sales may issue a refund when we determine that circumstances justify one, including situations where:

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• Payment was collected but the item was no longer available;

• The buyer was charged more than once for the same transaction;

• A material pricing or system error affected the transaction;

• The wrong item was provided to the buyer;

• A material listing error substantially misrepresented the item;

• Cleanout Sales is unable to complete the transaction;

• Cleanout Sales agrees in writing to accept a return or cancellation; or

• A refund is required by applicable law.

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Whether an error or difference is considered material will depend on the circumstances.

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Minor cosmetic differences, normal wear, approximate measurements, photography differences, or other non-material variations generally do not qualify for a refund.

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5. Damaged, Incorrect, or Materially Misdescribed Items

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If you believe an item you received is materially different from the listing or that Cleanout Sales provided the wrong item, contact us as soon as reasonably possible.

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Please include:

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• Your receipt number;

• The item name;

• A description of the issue; and

• Photographs when relevant.

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Do not dispose of, alter, repair, disassemble, modify, or resell the item while a refund request is under review unless Cleanout Sales instructs you otherwise.

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Cleanout Sales may request an opportunity to inspect the item before approving a refund.

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6. Used, Vintage, Antique and Collectible Items

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Age, maker, origin, authenticity, material, period, attribution, or similar characteristics may sometimes be based on markings, appearance, provenance, prior ownership information, research, or other information reasonably available to Cleanout Sales.

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Unless a listing specifically states that an item has been independently authenticated, certified, tested, or appraised by a qualified third party, buyers should not assume such independent verification has occurred.

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Ordinary age-related wear, patina, oxidation, crazing, scratches, finish loss, repairs, restoration, or similar characteristics of vintage or antique merchandise are not automatically grounds for a refund.

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7. Electronics, Appliances, Tools and Mechanical Items

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Unless expressly stated otherwise in the listing, used electronics, appliances, tools, mechanical equipment, and similar items may have unknown service history or remaining useful life.

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If a listing states that an item was tested, that statement reflects the testing described or reasonably performed before sale and is not a guarantee of future performance.

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If functionality is important, buyers should review the listing carefully and use the Buy In-Person option when available.

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8. Pickup and Transportation

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Once an item has been picked up, buyers are responsible for safely loading, securing, transporting, and handling the item unless Cleanout Sales has expressly agreed to provide those services.

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Damage occurring after the buyer takes possession of the item is not grounds for a refund.

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Buyers should bring appropriate vehicles, equipment, packing materials, and assistance for large or heavy items.

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9. Abandoned or Uncollected Purchases

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Purchased items must be picked up or otherwise transferred according to the arrangements confirmed with Cleanout Sales.

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If a buyer fails to collect an item within an agreed or reasonable period, Cleanout Sales may contact the buyer regarding alternative arrangements.

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We may adopt additional storage, abandonment, cancellation, or disposal rules for uncollected merchandise and will communicate any applicable terms before taking such action.

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10. Payment Disputes and Chargebacks

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If you believe there is a problem with a transaction, please contact Cleanout Sales before initiating a payment dispute or chargeback so we have an opportunity to review and resolve the issue.

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Fraudulent or abusive chargebacks may result in account restrictions and may be disputed using transaction records, listing information, communications, pickup records, photographs, and other available documentation.

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Nothing in this section limits any rights you may have under applicable payment-card or consumer-protection laws.

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11. Approved Refunds

 

If Cleanout Sales approves a refund, we will generally issue it through the original payment method when reasonably possible.

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Processing time after a refund is issued may depend on the payment provider or financial institution.

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Approval of a refund in one situation does not create an obligation to provide refunds in unrelated transactions.

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12. Your Legal Rights

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This policy does not limit any consumer right that cannot legally be waived.

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Florida law requires retail establishments that offer no cash refund, credit refund, or exchange to conspicuously disclose that policy at the point of sale. 

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13. Contact Us

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Questions or refund concerns should be directed to:

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Cleanout Sales
Email: info@cleanoutsales.com
Website: CleanoutSales.com