Cleanout Sales — Returns & Refunds Policy
Last Updated: September 4, 2026
At Cleanout Sales, many of the items we offer are one-of-a-kind, used, vintage, antique, estate, surplus, open-box, previously owned, or acquired through cleanouts and similar situations.
Because of the nature of our inventory, ALL SALES ARE FINAL unless otherwise expressly stated by Cleanout Sales or required by applicable law.
Available fulfillment methods vary by item and may include Local Delivery, Pickup, and/or Shipping. The fulfillment method selected for an order does not change the final-sale nature of the purchase except where this policy, the applicable listing, or law provides otherwise.
1. No Returns or Exchanges for Change of Mind
Once an item has been successfully purchased, we generally do not accept returns, exchanges, or cancellations because:
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You changed your mind;
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You no longer want or need the item;
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The item does not fit your space;
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You found the item elsewhere for a different price;
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You failed to review the listing, photographs, measurements, or condition;
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You expected a different color, appearance, age, condition, or characteristic that was reasonably visible or disclosed in the listing; or
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You purchased the item without inspecting it when an in-person purchase option was available.
Buyers should review the full listing and all photographs carefully before completing a purchase.
2. Items Are Generally Sold AS IS
Unless a listing specifically states otherwise, all merchandise is sold:
AS IS, WHERE IS, WITH ALL FAULTS.
Items may show normal wear, age, cosmetic damage, previous repairs, missing packaging, missing accessories, unknown service history, or other imperfections consistent with used or previously owned merchandise.
Cleanout Sales makes reasonable efforts to describe and photograph items accurately, but photographs and descriptions should be considered part of the buyer's inspection and purchasing process.
The availability of Local Delivery, Shipping, or Pickup does not constitute a warranty or guarantee regarding an item's condition, fitness, merchantability, age, authenticity, or future performance except to the extent otherwise required by law.
3. Buy In-Person Option
For items that offer Pickup, a Buy In-Person option may also be available.
Buyers who would prefer to inspect an item before purchasing may submit a Buy In-Person request when that option is offered.
Submitting a Buy In-Person request does not purchase, reserve, or hold the item.
The item remains available for purchase by other buyers unless and until Cleanout Sales expressly confirms a hold or sale.
Requests are generally reviewed in the order received. An item may sell before Cleanout Sales responds to an in-person request.
If condition, size, appearance, functionality, or another characteristic is especially important to you, we encourage you to use the Buy In-Person option when available before completing an online purchase.
A deposit may be required if Cleanout Sales expressly agrees to place an item on hold.
4. When Cleanout Sales May Issue a Refund
Although sales are generally final, Cleanout Sales may issue a refund when we determine that circumstances justify one, including situations where:
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Payment was collected but the item was no longer available;
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The buyer was charged more than once for the same transaction;
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A material pricing or system error affected the transaction;
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The wrong item was provided, delivered, or shipped to the buyer;
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A material listing error substantially misrepresented the item;
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Cleanout Sales is unable to complete an agreed Local Delivery, Pickup, or Shipping transaction;
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An item ordered for Shipping cannot be shipped within the applicable time and the order must be canceled under applicable law;
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Cleanout Sales agrees in writing to accept a return or cancellation; or
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A refund is otherwise required by applicable law.
Whether an error or difference is considered material will depend on the circumstances.
Minor cosmetic differences, normal wear, approximate measurements, photography or display differences, or other non-material variations generally do not qualify for a refund.
5. Damaged, Incorrect, or Materially Misdescribed Items
If you believe an item you received is materially different from the listing, was damaged before or during fulfillment, or that Cleanout Sales provided the wrong item, contact us as soon as reasonably possible.
Please include:
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Your receipt number;
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The item name;
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A description of the issue; and
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Photographs when relevant.
For shipped items, please retain the item, shipping carton, packaging materials, labels, and any visible evidence of shipping damage while the matter is being reviewed.
Do not dispose of, alter, repair, disassemble, modify, or resell the item while a refund or damage request is under review unless Cleanout Sales instructs you otherwise.
Cleanout Sales may request additional photographs, information, packaging, carrier documentation, or an opportunity to inspect the item before approving a refund or other resolution.
6. Used, Vintage, Antique and Collectible Items
Age, maker, origin, authenticity, material, period, attribution, or similar characteristics may sometimes be based on markings, appearance, provenance, prior ownership information, research, or other information reasonably available to Cleanout Sales.
Unless a listing specifically states that an item has been independently authenticated, certified, tested, or appraised by a qualified third party, buyers should not assume such independent verification has occurred.
Ordinary age-related wear, patina, oxidation, crazing, scratches, finish loss, repairs, restoration, or similar characteristics of vintage or antique merchandise are not automatically grounds for a refund.
7. Electronics, Appliances, Tools and Mechanical Items
Unless expressly stated otherwise in the listing, used electronics, appliances, tools, mechanical equipment, and similar items may have unknown service history or remaining useful life.
If a listing states that an item was tested, that statement reflects the testing described or reasonably performed before sale and is not a guarantee of future performance.
If functionality is especially important, buyers should review the listing carefully and use the Buy In-Person option when available.
8. Local Delivery
When Local Delivery is offered, the buyer must provide an eligible delivery address and complete any address-verification process required by Cleanout Sales.
Local Delivery availability may depend on the item, delivery location, accessibility, size, weight, or other practical considerations.
Buyers are responsible for providing accurate delivery information and reasonable access to the delivery location.
Unless Cleanout Sales expressly agrees otherwise, delivery does not include installation, assembly, disassembly, moving existing property, structural alterations, or other services beyond delivery of the purchased item.
If Cleanout Sales is unable to complete a Local Delivery because of an incorrect address, inaccessible location, buyer unavailability, unsafe conditions, or circumstances outside our reasonable control, we may contact the buyer to arrange another reasonable solution.
Damage caused after an item has been delivered and accepted, including damage caused by moving, installation, handling, misuse, or storage after delivery, generally does not qualify for a refund.
9. Pickup
When Pickup is selected, the listing may display only a general pickup area before purchase. Additional pickup information may be provided after purchase or during coordination with Cleanout Sales.
Pickup is by arrangement. Buyers should not arrive at a pickup location without confirmation of an appropriate pickup time.
Buyers are responsible for bringing an appropriate vehicle, sufficient assistance, tools, straps, packing materials, protective equipment, or other equipment necessary to safely remove and transport their purchase when required.
Unless Cleanout Sales expressly agrees otherwise, Cleanout Sales is not responsible for loading, installation, disassembly, or transportation after the buyer takes possession of the item.
Damage occurring after the buyer takes possession due to loading, securing, transportation, handling, storage, installation, or use generally does not qualify for a refund.
10. Shipping
Shipping is available only for items that specifically offer Shipping and only to destinations accepted through the Cleanout Sales checkout process.
Buyers are responsible for providing a complete and accurate shipping address.
Cleanout Sales will make reasonable efforts to package and ship merchandise appropriately for the item and shipping method selected or provided.
Shipping and delivery estimates are estimates unless expressly stated otherwise.
For orders subject to the federal Mail, Internet, or Telephone Order Merchandise Rule, Cleanout Sales will ship within the time represented at the time of sale or, if no shipment time is stated, within the period required by applicable law.
If we are unable to ship within the applicable period, we may seek the buyer's consent to a delay or cancel and refund the order as required by law.
If a shipped item arrives visibly damaged, incorrect, or materially different from the listing, contact Cleanout Sales as soon as reasonably possible and retain all packaging and shipping materials while the issue is reviewed.
Carrier delays occurring after shipment do not automatically entitle a buyer to a refund, but Cleanout Sales will reasonably assist with shipment-related issues when appropriate.
11. Shipping, Delivery, and Other Fulfillment Charges
Unless otherwise required by law or expressly agreed by Cleanout Sales, amounts paid for completed shipping, delivery, handling, or similar services are generally not refundable merely because the buyer changes their mind about the merchandise.
If Cleanout Sales cancels an order because merchandise cannot be shipped or otherwise fulfilled, any refund will include amounts required to be refunded under applicable law.
For covered online orders that cannot be shipped as required, federal rules may require a refund of the amount paid, including applicable shipping, handling, insurance, or related charges.
12. Abandoned or Uncollected Purchases
Purchased items designated for Pickup must be collected according to arrangements confirmed with Cleanout Sales.
If a buyer fails to collect an item within an agreed or reasonable period, Cleanout Sales may contact the buyer regarding alternative arrangements.
Cleanout Sales may adopt reasonable storage, abandonment, cancellation, or disposal procedures for uncollected merchandise. Any applicable fees, deadlines, or consequences will be communicated before they are imposed when required.
Failure to collect an item does not automatically entitle the buyer to a refund.
13. Payment Disputes and Chargebacks
If you believe there is a problem with a transaction, please contact Cleanout Sales before initiating a payment dispute or chargeback so we have an opportunity to review and resolve the issue.
Fraudulent or abusive chargebacks may result in account restrictions and may be disputed using transaction records, listing information, communications, delivery or pickup records, shipping records, photographs, and other available documentation.
Nothing in this section limits any rights you may have under applicable payment-card or consumer-protection laws.
14. Approved Refunds
If Cleanout Sales approves or is required to provide a refund, we will generally issue it through the original payment method when reasonably possible.
Processing time after a refund is issued may depend on the payment provider or financial institution.
When applicable law requires a particular refund method, amount, or timing, Cleanout Sales will follow those requirements.
Approval of a refund in one situation does not create an obligation to provide refunds in unrelated transactions.
15. Your Legal Rights
Nothing in this policy limits any consumer right or remedy that cannot legally be waived.
Florida law includes disclosure requirements for retail establishments that do not offer cash refunds, credit refunds, or exchanges. Where applicable, Cleanout Sales will provide the required notice of its final-sale policy at the point of sale.
Online merchandise orders may also be subject to federal requirements concerning promised shipment times, shipment delays, cancellation, and refunds.
16. Contact Us
Questions, delivery concerns, shipping issues, or refund requests should be directed to:
Cleanout Sales
Email: info@cleanoutsales.com
Website: CleanoutSales.com